Protect Plus1

Protect Plus is a new security enhancement coming to Advia's Digital Banking platform. Once enrolled, it replaces one-time passcodes with push notifications to verify your identity (authentication). This advanced solution helps reduce fraud, and keep your account secure.

Protect Plus features you'll use:

  • Approve or reject high-risk actions right away
  • Use biometrics (your fingerprint or face) to sign in quickly
  • On desktop, sign in without a password (with native passkeys)

Protect Plus benefits you'll love:

  • Protect your accounts from online fraud
  • Bank with confidence anytime, anywhere
  • Seamless mobile experience

Not already enrolled in Digital Banking?

Enroll today and take advantage of secure tools designed to make everyday banking easier.

Download on the App Store Download on the App Store

Getting prepared to use Protect Plus is easy.

Check Device Compatibility

If enrolling on mobile, ensure that both the device OS and Advia app are current. If on desktop, ensure the device supports passkey authentication. For the best experience , we recommend completing your first login on mobile.

Do You Share a Login?

For those who share a Digital Banking login with an additional account owner, set up separate unique usernames and passwords. To do this, the unenrolled account owner must enroll using their own information.

Update Your Secure Access Code Delivery

During enrollment, you'll be prompted to enter a Secure Access Code. If you need to update the phone number your code is sent to, you can do so in Digital Banking under Security & Settings > Secure Access Code Delivery. You can also call us, chat with an Advia service representative, or visit your local branch.

<p>If your device is lost or replaced, download the app on your new device and follow the prompts to re‑authenticate and register it. If you experience any issues, call 844.238.4228, chat with an Advia service representative through Digital Banking, or visit a branch for assistance. Our staff can remove the old device from your trusted devices and help register your new one to prevent unauthorized access.</p>

General Troubleshooting

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Standard Browser

  1. Use Chrome or Safari for the best experience
  2. Ensure your internet connection is strong
  3. Clear your browser cache to load the latest version of the site
  4. Keep your browser and device updated
  5. Restart your device if issues continue

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Bill Pay Access

If Bill Pay isn’t opening, your browser may be blocking the pop-up. Look for a prompt in the upper-left corner and select Allow. If you don’t see a prompt, update your pop-up settings in Chrome:

  1. Open the three-dot menu and select Settings
  2. Search for “Pop-ups and redirects”
  3. Add the site to your allowed list

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Standard Mobile App

  1. Reinstall the app to ensure you’re using the latest version
  2. Check that your Wi‑Fi or cellular connection is strong
  3. Keep your device’s operating system up to date
  4. Restart your device
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Do you still have questions about Protect Plus? We're here for you.

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  1. Certain Digital Banking services require enrollment in Protect Plus. Members who do not enroll may experience limited functionality or loss of access to current and future Digital Banking features and services as security requirements evolve. Advia Credit Union reserves the right to modify, restrict, or discontinue Digital Banking services for unenrolled users as necessary to maintain the security and integrity of its systems. Where required by applicable law, notice will be provided.