Chat with Ava

Manage your account from your phone with Ava, your Advia Virtual Assistant.

Available 24 hours a day, Ava guides you with a friendly, conversational approach. When you call us for banking and after Ava greets you, simply say Phone Banking or I need phone banking. As a reminder, Ava can help you the same way as before-you just need your PIN. We're also adding an extra layer of security with voice recognition, allowing you to verify your identity using your voice. Check our our Ava Guide to learn more about making inquiries with Ava.

Ava is getting smarter every day! If Ava can't answer your question, try rephrasing it in a full and specific sentence. Otherwise, say "live representative" and an agent can assist you.

Getting started with Ava.

In just a few minutes, you can get started making all of your favorite account inquiries right from your phone.

Step 1

Call 844.238.4228 and you will hear our initial greeting. From there, you can ask Ava for whatever you need help with using full sentences. You will then be asked to enter account validation information, including your new account PIN. Once validated, Ava will begin processing your request, allowing you to manage your account right from your phone.

Step 2

Need an account PIN (Personal Identification Number)? New users can create a unique account PIN by calling us at 844.238.4228 or stop by your local branch and we'll help you create your account PIN created (or updated if needed).

Banking with Ava

Banking will be even easier with Ava, your Advia Virtual Assistant. Simply ask Ava for the help you need using full sentences.

No More Codes

Simply ask Ava for information as you would when talking to a team member, such as:

  • "What's my balance?"
  • "Please tell me my recent transactions."
  • "I want to transfer money."
  • "I want to make a payment."

Getting Started

Step 1: Call 844.238.4228 and wait for Ava to greet you.
Step 2: Talk to Ava, using full sentences, for any inquiry.
Step 3: Ava will confirm your account number and other identifying information - and then provide transaction and balance details.

Enroll in Digital Banking

Traditional Phone Banking will be transitioning to banking with Ava this Summer. Give our team a call at 844.238.4228 to learn more.

Have other questions?

We’re here to help. Call us at 844.238.4228 and ask to speak to a Member Support Specialist who will help you with account information.

Give us a Call

How Ava can help.

Simply ask Ava for information as you would when talking to a member from our team. Here are some examples:

Check Account Balances

I need my account balance.
What’s available in my account?
What’s my loan balance?

Transfer Funds

I need to transfer money.
I want to move money from my savings account.
I want to move money from my checking account.

Make Loan Payments

Includes Mortgage Center, credit cards, and Silver Lake commercial payments

I need make a payment.
Make a loan payment.
I want to pay my loan.

Recent Transactions Review

I need my recent transactions.
What has posted to my account?
What transactions are pending on my account?

Cleared Checks Review

What checks have cleared my account?
I mailed a check, did it clear?
Can I see if a check cleared?

Enroll in Digital Banking, Secure Access Codes, and Unlocking Digital Banking

I need to reset my password.
I forgot my password.
I need help with my secure access code.
I’m locked out of my account.
Help me with digital banking.