Chat with Ava

Manage your account from your phone with Ava, your Advia Virtual Assistant.

Available 24 hours a day, Ava guides you with a friendly, conversational approach. Enjoy up-to-the-minute account information, transfer money, make loan payments, and more.

Ava also includes voice recognition, giving you an extra layer of security when verifying your identity. Check out our Ava Conversational Phone Guide to learn more about making inquiries with Ava.

Ava is getting smarter every day! If Ava can't help, you'll be connected to a live representative.

Ava Phone Guide

Getting started with Ava.

Call Ava and take care of your banking in minutes.

Call Ava

Call 844.238.4228 and you will hear an initial greeting.

Tell Ava How She Can Help

Ask for whatever you need help with using full sentences.

Verify Your Identity When Prompted

You will then be asked to enter account verification information. Once complete, Ava will begin processing your request, allowing you to manage your account right from your phone.

Account PIN

Ava may ask for your account PIN if unable to verify. If you need it updated, a live representative will help.

Ava Guide

Simple banking, on your terms.

Whether you're checking in between meetings or handling things at home, Ava makes it easy to take care of your banking with just your voice.
With Ava, you can:

Get answers fast

Ask about transactions, loan details, or account activity and get what you need in seconds.

Stay financially organized

Review recent activity, check what’s cleared, and keep everything on track without digging through your account.

Handle more in one call

Make payments, check details, and get answers all in the same conversation.

Bank on your schedule

Take care of your banking anytime, without adjusting your day around branch hours.

Have other questions?

We’re here to help. Call us at 844.238.4228 and ask to speak to a Member Contact Specialist who will help you with account information.

Give us a Call

How Ava can help.

Simply ask Ava for information as you would when talking to a member from our team. Here are some examples:

Check Account Balances

I need my account balance.
What’s available in my account?
What’s my loan balance?

Transfer Funds

I need to transfer money.
I want to move money from my savings account.
I want to move money from my checking account.

Make Loan Payments

I need to make a loan payment.
Make a loan payment.
I want to pay my loan.

Recent Transactions Review

I need my recent transactions.
What has posted to my account?
What transactions are pending on my account?

Cleared Checks Review

What checks have cleared my account?
I mailed a check, did it clear?
Can I see if a check cleared?

Digital Banking

I need to reset my password.
I forgot my password.
I need help with my secure access code.
I’m locked out of my account.
Help me with Digital Banking.