What is a Secure Access Code? Why is it important?
What to do when you receive a Secure Access Code
What if you receive a Secure Access Code you didn’t request?
In today’s digital world, Secure Access Codes (SACs) are a vital layer of protection used by businesses and financial institutions to verify your identity. But while these codes are designed to keep your accounts safe, fraudsters are constantly finding new ways to manipulate us through social engineering tactics. Here’s what you need to know to stay protected:
What is a Secure Access Code? Why is it important?
A Secure Access Code is a one-time code sent to you (usually via text, email, or phone call) when you attempt to log in from a new device or perform a sensitive transaction. It’s part of a security process called multi-factor authentication (MFA), which helps ensure that only you may access your account, even if someone else has your password, account number, or credit or debit card details.
Advia Credit Union and other financial institutions use secure access codes to:
- Confirm your identity during a digital banking login or transaction
- Prevent unauthorized access
- Add an extra layer of defense against fraud
What to do when you receive a Secure Access Code?
If you have tried to log in to Advia Digital Banking, receiving a Secure Access Code is a normal expected procedure. Here’s what to do:
- Enter the code promptly on the app or computer screen you’re using to log on.
- Never share the code with anyone, even if they claim to be from Advia.
- Verify the source: legitimate secure access codes will only be sent in response to you requesting one.
What if you receive a Secure Access Code you didn’t request?
This is a red flag. If you receive a secure access code or verification code out of the blue, it could mean someone is trying to access your account. Here’s how to respond:
- Do not enter or share the code (not even with someone claiming to be from Advia).
- Change your password immediately to secure your account.
- Contact us to report the incident and confirm no unauthorized activity has occurred.
Fraudsters often pose as representatives from the company and try to trick you into giving up your secure access code or other personal information. Just remember: Advia Credit Union will never ask you to share a secure access code over the phone, via text, or email.
Stay alert. Stay secure. If something feels off, trust your instincts and contact us right away at 844.238.4228 or stop at one of our branches.
About Advia Credit Union: Advia Credit Union’s mission is to provide financial advantages to its members. With $3.7 billion in assets, Advia seeks to provide quick and easy access to money and time-saving financial tools to nearly 200,000 members in Michigan, Wisconsin and Illinois. Advia’s team of over 600 professionals delivers excellent service and innovative products at 34 locations and via digital and mobile platforms. Advia is guided by its core values: driving progress, acting with integrity, building and strengthening relationships, and keeping people at the core.
Visit adviacu.org to learn more about how Advia provides Real Advantages for Real People™.