How Ava can help.
Simply ask Ava for information as you would when talking to a live representative. Here are some examples:
General Support
“Extension” or “Directory” and then dial the number.
What’s my balance?
I want to transfer money.
I want to make a payment.
Loan Support
I want to apply for a loan.
How do I apply for a loan.
I need money for a car.
I want to consolidate my debt.
What is the status of my application?
What do I need to finish my loan?
Did you get my loan application?
I want to apply for a credit card.
I want to apply for a line of credit.
Can I refinance my loan?
I want to use my vehicle as collateral.
I have a loan in progress.
I want to build my credit.
Apply for a HELOC.
I want to apply for a boat loan.
How do I start the loan application?
Financial Support
I got a call from collections.
I need to make arrangements on a late loan.
Talk to someone about my repo.
You repossessed my car.
You took my car.
I have a foreclosure.
I need to talk to someone about a repossession.
I need to talk to someone about a foreclosure.
Who do I talk to about late payment arrangements?
I want to set up payment arrangements.
I cannot make my loan payment.
I am having a financial hardship.
I need to speak to someone in collections.
I’d like to talk to a representative from collections.
I need to discuss my account with collections.
Is there someone in collections I can speak with?
Please connect me to the collections department.
I have an issue that needs to be addressed by collections.
Need helping to pay my loans.
I got a letter about foreclosure.
I need to speak to a collections agent.
Ava is getting smarter every day! But if Ava can’t answer your question, you’ll be connected to a live representative right away.