24-Hour Phone Banking

Manage your account from your phone with Ava, your Advia Virtual Assistant.

Ava will guide you with a friendly, conversational approach. When you call us for Phone Banking and after Ava greets you, simply say "Phone Banking" or "I need phone banking". As a reminder, Ava can help you the same way as before - you just need your Pin. Check out our 24-Hour Phone Banking guide to learn more about making account inquiries with Ava.

While your traditional phone banking experience will continue to work for a period of time, we invite you to try accessing your information with Ava! You can use your same audio PIN to hear balances, make transfers, submit payments, and more!

  • Check balances
  • Make payments
  • Review recent activity
  • And more

Phone Banking is Improving - Summer 2025

Banking will be even easier with Ava, your Advia Virtual Assistant. Simply ask Ava for the help you need using full sentences.

No More Codes

Simply ask Ava for information as you would when talking to a team member, such as:

  • "What's my balance?"
  • "Please tell me my recent transactions."
  • "I want to transfer money."
  • "I want to make a payment."

Ava is getting smarter every day. If Ava can’t answer your question, you can be connected to a live representative right away.

Getting Started

Step 1: Call 844.238.4228 and wait for Ava to greet you.
Step 2: Talk to Ava, using full sentences, for any inquiry.
Step 3: Ava will confirm your account number and other identifying information - and then provide transaction and balance details.

Enroll in Digital Banking

Traditional Phone Banking will be transitioning to Ava this Summer. Give our team a call at 844.238.4228 to learn more about your options for Phone Banking.

Getting started with Ava Phone Banking.

In just a few minutes, you can get started making all of your favorite account inquiries right from your phone.

Step 1

Call 844.238.4228 and you will hear our initial greeting. From there, you can ask Ava for whatever you need help with using full sentences. You will then be asked to enter account validation information, including your new account PIN. Once validated, Ava will begin processing your request, allowing you to manage your account right from your phone.

Step 2

Need an account PIN (Personal Identification Number)? New users can create a unique account PIN by calling us at 844.238.4228 or stop by your local branch and we'll help you create your account PIN created (or updated if needed).

How Ava can help.

Simply ask Ava for information as you would when talking to a live representative. Here are some examples:

  • "What's my balance?"
  • "I want to transfer money."
  • "I want to make a payment."

Ava is getting smarter every day! But if Ava can’t answer your question, you’ll be connected to a live representative right away.