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Security on Your Visa® Card

Advia Credit Union is dedicated to providing the best in security protection on your Platinum Visa® Credit and Debit Card.

We understand that you rely on these cards every day for credit and debit purchases. That's why we work hard to prevent possible fraudulent activity made on your account, dispute unauthorized activity on your account, and get you back on track in the least amount of time possible to reissue your Debit or Credit Card.

Visa Security Features
Report Fraudulent Activity
Report Lost/Stolen Card
Travel Notification
Visit our blog for more ways to prevent fraud.

Security features on your Visa Debit and Credit Card.

Traveling? Let us know to avoid card disruptions.

To allow you uninterrupted access to purchases while traveling, and to help in our fraud prevention efforts, consider setting up a Travel Notification. You can do this through the Cards menu in Digital Banking, by calling us at 844.ADVIA.CU, or by visiting any branch. Please allow at least two (2) business days for your Travel Notification to take effect on your account. Our Card Services Team will be in contact with you if any questions arise.
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Digital Banking
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Report a lost or stolen card.

Can’t find your card? Don’t delay – if you think your card may be lost or stolen, report it to us immediately at 844.238.4228. We can place a temporary hold on your card while you look for it or cancel it so you can get a new instantly issued card at any of our branch locations.
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Report Fraudulent Activity

Report fraudulent activity.

At Advia, your card security is our top priority. We provide 24/7 fraud monitoring on your card and are alerted when widespread efforts to gain cardholder data occur. If that happens, we will notify you and issue you a new card at no cost to you. In rare cases, we may cancel a card if we have reason to believe it has already been compromised. This only happens in the rare instance of verified fraud. We will make every possible effort to notify you promptly via mail, email, or phone, and reissue you a free replacement card immediately.

If you notice any suspicious or potentially fraudulent activity on your account, the following process will need to be completed by you or by Advia on your behalf:
Step 1
Contact us immediately. The sooner you contact us, the better we are able to protect you against additional loss. If contacting us during normal business hours, please call 844.238.4228. Outside normal business hours, please call 833.371.8977.
Step 2
Notification is then made on your behalf to our Card Dispute/Fraud Protection Team (Co-Op, headquartered in Des Moines, Iowa) to formally place claim.
Step 3
To best serve you, a provisional temporary credit may be applied to your account within two (2) weeks of notification. Your eligibility for this provisional credit is determined by our Card Dispute/Fraud Protection Team (Co-Op).
Step 4
IMPORTANT – FOLLOW UP MAY BE REQUIRED – failure to comply may result in the loss of your provisional temporary credit mentioned above.
  • If this transaction was a disputed purchase, you will be contacted via mail or email if further documentation is needed.
  • If this was a fraudulent transaction made to your card, you will be sent an Affidavit of Fraud in the mail – it is very IMPORTANT for you to look for this to be sent to you, as you are required to complete and return it within a timely manner.
Step 5
You will receive an acknowledgement via US mail when your dispute case has been closed.
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Card security FAQs.

Your security is a big priority, below are answers to frequently asked questions about card security.
I received a call inquiring about my Visa or Debit Card recent activity with the credit union. How should I respond to this type of call?
From time to time, especially in cases where recent unusual activity has occurred on your card (example – multiple online purchases or out-of-state purchases), you may receive a call from our fraud protection team inquiring to confirm recent activity. In these cases, you will only be asked to confirm recent activity but we will NEVER ask for you to provide us with personal financial information, full card numbers or other identifying information such as your social security number.
I realize that my card has been lost (or stolen). What should I do?
Contact us immediately. We can place a temporary hold on your account, or completely shut down and reorder you a new card immediately. The sooner you contact us, the less possibility for unwarranted account activity and loss. If contacting us during normal business hours, please call 844.238.4228. Outside normal business hours, please call 800.234.5354 for Visa® Credit Card.
I have a transaction that is showing on my account related to my card that I did not authorize. What should I do?
Contact us immediately to place a hold on your card and to begin the formal process to dispute the transaction. We will walk you through the steps to complete the process, obtain provisional and final credit for the transaction, and to reissue you a replacement card immediately.
I contacted the Credit Union to place a dispute claim, they placed the money back into my account within a week. Is the process complete for me?
This is just one step in the process, and the initial credit you may receive is only temporary/provisional until the complete claim process is authorized and complete. It is very important that you follow all steps within the dispute process to obtain final credit to your account.
The Credit Union notified me that my card had to be shut down, I see no fraudulent activity on my account. Why did they need to shut my card down?
In rare cases, if fraudulent activity is found on cards showing similar recent transactions as yours, or if your card was found to be within a list of accounts that may have been compromised, we may need to shut down your card and reissue a new card to you. This is not a step we take lightly as we understand the inconvenience of not having your card for making daily purchases. In this case, we take this step to mitigate losses against your account and Advia. We will take every step possible to notify you of the disruption in service and may offer choices to issue a new card to you quickly.