Advia Credit Union is committed to protecting you and your finances.
Recently, we have received reports of scammers impersonating us in an attempt to steal personal information. We are here for you to help ensure you do not fall victim to these types of schemes.
Phishing Text Message Examples:
Advia CU: We regret to inform you that your mobile number has been changed and transfers have been activated to another member. If you did not initiate this request, we urge you to click on the link below and immediately cancel the transfer.
Advia CU: Your mobile number has been changed successfully and is ready for transfers. However, if you did not request this change, please click here immediately to cancel.
Important: Advia does offer text message options to stay on top of loan payments, account alerts, and fraud protection. Be in the know to which text messages may come Advia and save in your mobile device. If you're ever unsure, do not respond or click a link from an unknown sender.
Know Which Communications Are Valid
While Advia's Fraud Protection Team may reach out to you when necessary to verify transactions that seem out of the ordinary, we will never ask you for confidential information such as your social security number, bank account information, or online banking credentials. If you receive a call, email, or text message that appears to be from us and asks for this type of information, it is a scam. Hang up, delete, or report as spam.
Worried you have fallen victim to a recent phishing attempt?
When it comes to potential fraud, it’s better to err on the side of caution and report anything you suspect may be a scam. If you or someone you know has received a phishing text message but did not click a link, we recommend you report it as spam if you're able to do so, then delete.
If, on the other hand, you received a spoof text message and did click on the link, please contact us right away at 844.238.4228.
We take the security and privacy of our members seriously and we have measures in place to protect your personal and financial information. We urge you to be vigilant and cautious when receiving any communications that claim to be from our financial institution.
Tips for Stronger Account Security
If you ever have any concerns or questions about the legitimacy of a communication you receive from us, please don't hesitate to reach out to us directly at 844.238.4228. You can also report suspected fraud to the Federal Trade Commission at https://reportfraud.ftc.gov/#/.
We also recommend considering the following to better protect your accounts:
- Update Contact Info: Log in to Digital Banking > Select Menu > Preferences > Update Contact Info.
- Set Up Account Alerts: Log in to Digital Banking > Select Menu > Account Services > Account Alerts.
At Advia, your privacy is our top priority. We understand that fraud can be a major concern, and we want to assure you that we are committed to protecting your personal information.