Phone Banking is getting conversational!

In September, your new 24-Hour Phone Banking experience will make account inquiries even easier.

New Phone Guide

Traditional Phone Banking is being updated to feature Ava.

Ava, your Advia Virtual Assistant, will guide you with a friendly, conversational approach. Here's what you can expect:

New Conversational
Experience

Ask Ava for the help you need using everyday language.

One Phone Number
to Remember

Call us at 844.238.4228 to access your account.

Your Phone Banking
PIN will still work

If you need it updated, a live representative will help.

Limited time access to traditional Phone Banking

While you are getting to know Ava, you can still access our old Phone Banking system by calling in and selecting option 8.

Ava will help with all your favorite requests.

Simply ask like you would when talking to a live representative. Here are some examples:

"What's my balance?"
"I want to transfer money."
"I want to make a payment."

Ava is getting smarter every day!

However, if Ava can't answer your question, you’ll be connected to a live representative right away.

Give Us a Call

Digital Banking is another great way to manage your money!

Get 24/7 access to your account with Digital Banking. You can deposit checks, pay friends, move money, and more. It only takes a few minutes to enroll! If you're having trouble getting started, you can check out our tutorial video for help.

Enroll Now Learn More