Customer Monitoring

Routing Number: 272483633

  1. Home
  2. Advia Core Values
Our Service Promises

Guided by Our Core Values

Guided by our mission to provide financial advantages, Advia Credit Union proudly serves the financial needs of members throughout Michigan, Illinois, and Wisconsin. Our dedicated team and operating principles uphold our core values of acting with integrity, driving progress, building and strengthening relationships, and keeping people at the core.

Real Advantages for Real People.™

Advia Credit Union’s central philosophy is to conduct business in ways that benefit others in terms of financial advantages.

We define “real advantages” as competitive deposit and loan rates as well as low-cost financial tools that help members save money. We continually invest in new digital technology with the goal of helping people save time. We are driven to expand our geographic footprint to help more individuals, families, and businesses throughout our defined field of membership have access to competitive financial services. And finally, we are committed to giving back to those we serve and in our communities through volunteerism, sponsorships, grants, and donations.

We consider “real people” as just that – the everyday people we know, serve, and employ. It includes area individuals, families, and businesses. It includes our team and vendor partners. And it includes embracing a diverse, equitable, and inclusive culture which celebrates those with varying income levels, educational and cultural backgrounds, age differences, religious beliefs, ethnic and racial diversity, and all gender and sexual orientations.

Our core values provide the foundation for our team culture and brand attributes which separate us uniquely in the marketplace by delivering exceptional convenience and service experience.

Every business decision we make rests within the framework of these values. Furthermore, when external economic, cultural, societal, and political forces bring into question how we respond as an organization, we look to these for guidance. To say “our core values mean everything to us” is an understatement.

24-Hour Access
Volunteerism
Advia Foundation

Build & Strengthen Relationships

Being the best of who we are by connecting with others around us.

Being visible and active within our communities through volunteerism (committing up to 16 hours each year of paid time for full-time team members to volunteer locally).

Volunteerism In Your Community

Engaging in local sponsorships, financial literacy initiatives, and Advia Foundation Advancing Lives Grants each year in all communities we serve.


Advia Foundation Sponsorship Form

Identifying members who have opportunity to save money by transferring higher interest rate loans from other financial institutions, regularly saving $3,000 or more on average over the life of the loan transferred.1

Refinance Financial Counselors

Keep People at the Core

Delivering extraordinary service.

Surveying our members regularly following branch, phone, and digital service interactions to look for better ways to meet their needs.

Engaging our team in regular training regarding cultural diversity, equity, and inclusion; and creating an environment for both our team and members to feel recognized and respected for their unique characteristics and differences.

Diversity, Equity, and Inclusion

At Advia Credit Union, we are committed to creating a diverse community of members, volunteers, and staff. We accomplish this by welcoming and serving everyone regardless of distinctions. The value of diversity provides Advia with the opportunity to both represent and engage the whole of our community.

We see the advantages of celebrating differences, and we are stronger as a result. As a not-for-profit financial cooperative, our commitment begins with our membership. As diverse as our members are, and the communities we serve, as is our team. We are made up of people with different backgrounds and perspectives. As one team, we continue to grow stronger. We encourage open and honest conversation, collaboration, and understanding.

As part of our commitment to diversity, equity, and inclusion, Advia Credit Union is dedicated to:

Developing an Amazing Team
We seek and recruit the most talented staff within multiple regions and provide equitable training and leadership development opportunities. We are committed to a culture where our staff know they are part of a team – and that they belong, are encouraged to honor their uniqueness, and provide a vital role in our mission of providing financial advantages for our members. Our entire team additionally undergoes DEI related training initiatives at time of new hire and annually to help strengthen our understanding and celebration of unique differences.

Investment in Our Communities
Our community investments address local education and financial insecurities in an attempt to build positivity and momentum toward acceptance of others. Advia Foundation’s Advancing Lives Grant Program encourages individuals and organizations to propose projects that will improve the quality of life in our service areas. Individuals and not-for-profit organizations meeting approved criteria may apply for grants (up to $10,000) awarded for advancing lives in our communities. Advia is a proud supporter of organizations such as (in alphabetical order): A Beautiful Me, American Red Cross, Care4Breast Cancer, Children’s Miracle Network, Dementia Friendly Initiative, Habitat for Humanity, Haven of Rest, Head Start, Home of the Sparrow, Hunter Hospitality House, Independence Health, KYD Network, March of Dimes, Michigan CIS, One Million Monarchs, Parchment Schools, Plainwell TeenServe, Primary Focus with Provided Help Association, Rock County Community Connections, Seeds of Hope, United Way of McHenry County, Sanborn Gratiot Memorial Home, Thurgood Marshall College Fund, WMU Theatre Guild, Wheatland Music, Woodstock Theatre 121, Woodstock Fine Arts Association, and many more.

1 Average 2021 member savings. All loans are subject to approval. Advia is an Equal Opportunity Lender. Federally Insured by NCUA.