First Time Login/Enrollment Experience
After entering an incorrect password in the login box, you will be re-directed to a new page. On that page, click the "Forgot your password?" link just above the log in button. Then enter your Login ID to receive a new Secure Access Code and reset your password.
From the Home Page (Account Summary) click on Preferences in the left side navigation menu. From that menu, select Security Preferences and then Change password.
If your account is locked out due to excessive incorrect password attempts, please live chat with us or give us a call at 844.238.4228 for assistance.
About Secure Access Code & Other Login Tips
Once you select your preferred delivery method, Submit at the bottom of the page.
- Phone Delivery: If you select phone delivery of your Secure Access Code, you'll receive an automated call from 844.238.4228. Answer the phone normally when the call arrives. You will be prompted to hear your code, and we will give you the option to repeat the code, if necessary. For security, we will not leave a code on voice mail; so, if you miss the call, just repeat the process.
- Text Message Delivery: If you select text message delivery of your temporary code, you will receive a very simple message containing the requested code. Standard text message fees apply.
- Email Delivery: If you select email delivery, you will receive a very simple email containing the requested code. If you do not receive this email, please check your "Junk Mail" box. You can configure your "Junk Mail" settings to allow future emails from our address.
Important: You must use the Secure Access Code provided within a short time frame following your request. After a short time frame, the code will no longer be valid. If your code expires, you will need to begin the registration process again.
You will need to contact a member service representative via live chat or by phone at 844.238.4228 for assistance.
No, if you are accessing Digital Banking from a personal/trusted computer, you’ll just need to register that device and will no longer have to retrieve a Secure Access Code when accessing Digital Banking from that device. However, you will retrieve a Secure Access Code each time you try to login in to Digital Banking from a device that is not registered.
Your computer must allow cookies. Please check this in your browser settings. You may also need to add "secure.adviacu.org" to your trusted sites list. Note – in select other cases, you may be prompted for a secure access code (e.g., when performing transactions outside typical online activity).
Secure Access Codes can only be delivered to phone numbers and email addresses we have on record for the primary account holder. If you have a joint account holder who’s registering their own device with your login credentials, they’ll want the SAC delivered to their own phone or email. To help, following your initial login, click on Preferences>Login Preferences>Secure Access Code Delivery and add their email, phone or text message delivery information. If you do not add their delivery information, they’ll need to select one of your delivery options to receive their SAC (as a reminder, for added security, a SAC will expire in a short time frame less than 30 minutes).
Accessing Account Information
From the Home Page (Account Summary) click on Move Money, in the side navigation menu.
From that menu, select:
- Transfer Funds to transfer money within your account
- Member to Member to transfer funds to another Advia member's account. You may select to make a single, one time, transfer or to link the two accounts so you can transfer at your convenience moving forward. To initiate this, you must know the transfer to account number, share ID and first three letters of the other member's last name
- To move money to and from accounts outside Advia select ‘Move Money’ and then ‘Add External Account’
On the Home Page (Account Summary) click on Move Money, in the side navigation menu. From that menu, select Online Activity and choose from Single Transactions, Recurring Transactions, or Remote Deposited Checks from the tabs across the top of the page.
Log on to your account to enable this feature. Once you have enrolled in Text Banking (within the Settings Tab) you can choose from a variety of commands based on what information you want text back to you. Below is a chart showing all commands and functions. (Note – you will need to enable text banking for each sub-account type you wish to access, using the Account Preferences tab in the Settings menu).
| Text Command Options | Information Received |
|---|---|
| BAL | Request account balance |
| HIST | Request account history |
| XFER | Transfer funds between accounts |
| LIST | Receive list of keywords |
| HELP | Receive list of contact points for information on text banking |
| STOP | Stop all text messages to the mobile device (for text banking SMS alerts/notifications) |
Person-to-Person (P2P) Payments
P2P allows you to pay your friends and family – instantly!
Step 1: Select Move Money then Pay People (P2P) with Digital or Mobile Banking
Step 2: Enter the recipient’s name, email or mobile number, and the amount
Step 3: Enter the PIN for your Advia Debit Card
The recipient will receive an email or text message (depending on which option you chose) to receive the funds. If their institution participates, they can enter their debit card number to receive the funds instantly, or their routing and account number to receive the funds via ACH within 2-3 business days. The recipient must choose to receive the funds within 10 days or the funds will be returned to the original sender.
e-Statements & e-Notices
Adobe Acrobat Reader is required to view PDF versions of e-Statements and e-Notices.
You will receive an email notification whenever a new e-Statement or e-Notice is available for viewing.
e-Statements and e-Notices will generally remain available for viewing for 14 months after they have been posted.
Recent changes to an operating system software such as upgrades, downloads, and/or system enhancements can affect a PC’s ability to connect with secure sites and view PDF documents including our e-Statement site. We recommend trying the following steps:
- Verify that you are current on all system updates.
- Un-install and re-install Adobe Acrobat Reader. http://www.adobe.com/products/acrobat/readstep2.html
- Ensure that you are using the most up-to-date version of your browser.
- Some pop-up blocker and firewall programs may prevent access to e-Documents. If you utilize these types of applications, you may need to disable certain features of the programs to access e-Documents.
Browser/System Requirements
Microsoft Windows 10 or Mac OS X 10.10 with a supported PC or Mac®. Available browser updates applied for improved security that provide anti-virus and spyware protection.
Note: Microsoft stopped supporting Windows XP and XP-compatible Internet Explorer (IE) in April 2014, including security updates. XP users who do not upgrade their operating systems should replace IE with Google Chrome™ for an up-to-date, secure Internet browser.
Cable, Digital Subscriber Line (DSL), or Integrated Services for Digital Network (ISDN) Internet connection. (Dial-up connections are not supported.)
Note: Satellite connections often have difficulty supporting encrypted, Hypertext Transfer Protocol Secure (HTTPS) applications. Since Q2online is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.
| Browser | Version |
|---|---|
| Google Chrome | Version 84.0 |
| Mozilla Firefox | Version 80.0 |
| Microsoft Edge | Version 84.0 |
| Safari | Version 12.0 |
| Microsoft Internet Explorer | Limited Support |
Advia's Mobile Banking App will provide members the ability to bank anytime, anywhere, from any device—conveniently and securely. They can download the app on any Android or Apple device from our website, and it will provide a consistent experience with banking from one's desktop.
A valid email address and phone number are required to access our app. Also, the app will function best when the GPS or native mapping app (also known as Location Services) is enabled.
Android Compatibility
Android 5.0 or higher
Apple IOS Compatibility
iOS 12.0 and newer
Apple iPhone 5s and newer models
The following mobile operating systems are not compatible with Advia's Mobile App:
Windows Phone
Blackberry
Kindle Fire
Mobile Connectivity
Connectivity Requirements
5 megapixels or higher
Depositing Checks via our Mobile App (Remote Deposit Anywhere)
A mobile device with a rear-facing camera is required to deposit checks with the mobile remote deposit capture functionality in Advia’s Mobile App.
Remote Deposit Anywhere - Mobile Deposit Capture Compatibility
Connectivity of less than 1.9 megapixels are not compatible between 1.9 to 4.9 megapixels may experience limited compatibility
- Plug in your device, as the update may drain your battery
- Connect your device to WiFi
- Open Settings
- Scroll down and tap the About Device icon (on a tablet, you may need to tap the General tab at the top of the screen first)
- Tap Software Update (or Update or System Firmware update depending on OS version) at the top of the menu
- Tap Check for Updates
- Tap Update. If there is an update available, this button will appear at the top of your screen
- Tap Install (Reboot and Install, Install System Software)
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